Any customer can return their purchase within 30 working days after receipt of the goods, providing that the product has not been used and remains in it’s original unopened manufacturer’s packaging . Returned goods which do not adhere to this will be rejected. Customers will be refunded for their purchase back to the original payment method used less the return delivery charges incurred in the transaction. The 30 day period does not start until the day after receipt of the goods by the customer.

Please note any items returned that are errors made by the customer can incur a 10% restocking fee. For example if you order 10 of a item by mistake and only wanted one the 9 items returned will incur a 10% restock fee which will be deducted from the refund.

Due to recent paypal regulation changes any Paypal refunds that are out of our control will have a 3% Paypal fee deducted from the total order value including shipping and VAT.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

RDG Tools Online is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new EEE (ie a small compressor) from us we would accept their old WEEE (compressor) and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. “The customer YOU will pay all shipping cost’s for returning the item to me for disposal”. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.

Need help?
Contact us at info@rdgtools.co.uk or call 01422 885069 for questions related to refunds and returns.